My dress finally came in today. I’m happy to have it, but I’m less than impressed with the place I shopped at. First of all, NEVER set foot in The Bridal Center, Plymouth, or The Bridal Center Outlet, West St. Paul. I ordered my dress from the outlet location in West Saint Paul. They promised me I would have the dress within 12 weeks (only three weeks to spare before the wedding). 12 weeks came and went and my dress wasn’t in. I kept calling, but they ignored my calls. They kept telling me they would call me back, but they didn’t. When they said they needed to research something (like where my dress was) they would tell me they would call me back in an hour, or on Monday, etc. Finally the manager told me my dress was in NY (already a week late) and he made a big deal about paying for rush shipping. I told him I didn’t understand – why wouldn’t my dress be on rush anyway since it was already late??

So I finally got the call today that my dress was in. I met the manager and told her what had happened. She couldn’t care less. I asked for my “rush” shipping charge to be refunded and she told me I was lucky to get my dress when I did – two weeks after the “guaranteed” date. She said she would talk with the people at the other store and then she hid in the back of the store and I never saw her again. We tried warning some other customers on our way out. My dear friend (who made this all bearable!) said, “Be careful, we just got horrible customer service here.” The lady said, “I know, that’s what we’re dealing with now.”

So, I have the dress with me now. I am going to get emergency tailoring tomorrow. I am really hoping this goes well!